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Our Philosophy
We are here for you every step of the way
At Riverside Plastic Surgery, we know that trust and integrity are the most essential components of the physician/patient relationship. Dr. Moister takes the time to build a relationship with each patient so that he can understand his or her individual needs and goals. He then makes honest recommendations for care based on years of clinical training and experience, whether that involves a procedure with our practice or not. We make it a priority to communicate clear and realistic expectations regarding any proposed procedures and may use a combination of tools, including photographs/drawings or applicable before and after pictures to help you understand the expected outcome. Our goal is always to provide natural looking results you can feel confident about.
Financial Information
We strive to be transparent with our pricing and provide our patients with a clear understanding of all costs associated with our services. For cosmetic patients, a member of our administrative team will provide a detailed cost breakdown of any proposed procedures at the initial consultation, as well as answer any questions regarding financial policies. We have partnered with Care Credit to assist our patients with any financing needs.
For medically necessary visits we will file insurance on your behalf, with any applicable copay being due at the time of visit. Payment for any aesthetic procedures or services are due when services are rendered. Please note it is your responsibility to notify our office of any patient information changes (address, phone number, insurance coverage, etc.)
Cosmetic Surgery
We require a $500 deposit when booking a cosmetic surgery, which will be applied to the total surgery cost. Once the deposit is received, our office will work with you to schedule your surgery as well as your pre-operative/post-operative visits. Full payment for the surgery is due at the time of the pre-operative visit, typically 1-2 weeks prior to the surgery date. We understand that situations may arise that could require you to postpone your surgery - please understand that such changes affect Dr. Moister as well as the operating room and anesthesia staff. For your courtesy we will reschedule your surgery once, however subsequent date changes will require an additional $500 deposit. Please note that cosmetic quotes are honored for 6 months from the date quoted. Should you need to cancel your surgery for any reason you will be refunded any amount paid minus your $500 deposit, which covers the administrative costs we have incurred to coordinate surgery scheduling.
Medically Necessary Surgery
The benefits paid by insurance companies for plastic surgery services vary greatly by carrier and plan. We make every effort to determine in advance if insurance coverage exists and will file any necessary prior authorizations and paperwork on your behalf. Our knowledgeable and experienced staff are a vital part of ensuring you collect your maximum benefits. Our office will collect a $500 deposit prior to your surgery - this amount will be applied to any out of pocket costs associated with your procedure that are due to our office after insurance has been filed. Should the amount due to our practice be less than $500, any remaining amount will be refunded to you after you have completed your care. In the event that you need to cancel your surgery after it has been scheduled we will retain your $500 deposit to cover the administrative expenses we have incurred during the insurance authorization and scheduling process. Exceptions may be made on an individual basis for cancellations due to medical reasons.
Medicare Patients
As a participating provider with Medicare, we will file your claim to Medicare and, if applicable, to your secondary insurance carrier. Medicare deductibles and coinsurance are expected at the time of service. Please notify the front office immediately if you have recently changed Medicare plans.
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Financial Information
For cosmetic patients, a member of our administrative team will provide a detailed cost breakdown of any proposed procedures at the initial consultation, as well as answer any questions regarding financial policies. For your convenience we have partnered with Care Credit to assist our patients with any financing needs.
For Insurance based visits, we are in network with most major commercial insurance carriers as well as many Medicare/Medicaid plans. Our staff will assist with verifying coverage as well as obtaining any necessary prior authorizations. Please contact our office regarding coverage for specific insurance plans.​
Methods of Payment
We accept the following
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Visa
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Mastercard
Discover
American Express
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Care Credit
Cash/Check
Office Policies
CoPays and Insurance Payments
Please bring a copy of your current insurance card and be prepared to pay your copay amount at each visit. In order to file your claims correctly, it is essential that we have the most current card on file. Failure to provide complete and correct insurance information may result in patient responsibility for all charges. If we have not received your information within 60 days, you will remain responsible for all charges incurred up to the date you provide us with your insurance information and we receive payment from the insurance plan. If you insurance company is not contracted with us, you agree to pay any portion of the charges not covered by insurance, including but not limited to those charges above the usual and customary allowance. For situations where your insurance company pays you directly, you are responsible for the full payment due to our office and agree to remit payment to us immediately.
Missed Appointments
Riverside Plastic Surgery requires a 24-hour notice for appointment cancellation. Dr. Moister and his staff strive to provide efficient and attentive care to each patient, and as such much time and effort is associated with each patient visit. We understand that emergencies and/or extenuating circumstances arise that may require you to reschedule or cancel your appointment. If you are unable to keep your scheduled appointment, please notify our office 24 hours prior to your scheduled appointment time. This will allow our staff the opportunity to offer that time to another patient. Failure to notify our office 24 hours in advance may results in a cancellation charge. These charges will also apply to no-show visits. We charge a $50 cancellation fee for New Patient appointments and a $25 cancellation fee for return patient appointments.
Returned Checks
The charge for a returned check is $35 payable by cash or credit card. This fee will be added to the account. Following a returned check, all future payments must be made by cash or credit card.
Outstanding Balance Policy
Any outstanding account balance will be due upon check-in at each visit. If you are unable to pay your balance in full please speak to our billing specialist. If payment has not been received on the balance due after 3 statements have been issued, the account will be sent to a collection agency for processing. Extenuating circumstances will be considered. If an account is turned over to collections, a 20% collection fee will be added to the amount due and the person financially responsible for the account will be responsible for all collections costs. We reserve the right to discharge patients from our practice due to nonpayment.
Medical Leave/ Disibility Forms
Forms will be completed within 7-10 business days after receipt by our office. Please be sure to allow enough time for completion. There is a $25 completion fee per form which is due at the time of request.
Medical Records Copying Fees
$.65 per page for the first 30 pages, $.50 for all additional pages
Clerical Fee not to exceed $25 plus actual postage cost
